Terms and Conditions
High Country Real Estate & Rentals, Inc. dba Beech Mountain Resort Lodging
Renters and property owners are bound by the terms and conditions outlined in this document. For convenience, we provide a plain-language summary of key points:
- Age Requirement: You must be at least 25 years old to book a reservation (see Section 4).
- Use of Property: Properties are strictly for lodging purposes only. They are not available as event venues. Any use beyond lodging may lead to expedited eviction or other legal action. Please seek approval before booking. Cancellations due to inappropriate intended use will be handled according to the cancellation policy (see Section 10).
- Transportation and Access: Guests are responsible for arranging transportation to the property. Be sure to review access details before booking. A four-wheel-drive vehicle is highly recommended for accessing properties during winter. All properties are accessed via mountain roads (see Section 13).
- Commitment to Dates: Once booked, a reservation removes the property from the market for your selected dates. Payment is required to secure the property, regardless of occupancy. Refunds are managed per the cancellation policy. We highly recommend purchasing travel insurance offered with your reservation.
- Complete Policy Overview: This document provides the full policy on reservation management and the responsibilities you accept when booking a property.
North Carolina Vacation Rental Act Compliance
This is a vacation rental agreement under the North Carolina Vacation Rental Act. Your rights and obligations are defined by law, including provisions for the disbursement of rent before tenancy and expedited eviction procedures. By signing this agreement, making payment, or taking possession of the property, you accept these terms and intend to use the property for vacation rental purposes.
1) Liability
High Country Real Estate & Rentals, Inc. dba Beech Mountain Resort Lodging (hereinafter “the Agent”) serves as a property management company and real estate agency that brokers short-term vacation rental contracts between clients (property owners) and customers (vacation renters). The properties include private homes, condos, cottages, and cabins. When booking a property, you enter a contract with the property owner. The Agent and the owner are not liable for any loss of personal property, bodily injury, or damage of any nature caused to the renter or their guests. The Agent is not responsible for weather conditions, road conditions, power outages, acts of nature, criminal activities, economic conditions, or other uncontrollable circumstances.
2) Charges
Reservations require a minimum payment of 50% of the total (including any security deposit) to confirm. The remaining balance is due by the date specified in the cancellation policy. Reservations made within the final payment period must be paid in full via credit card (Visa, MasterCard, American Express, or Discover). All reservations are subject to processing fees, applicable taxes, cleaning fees, service fees, and potential security deposits.
3) Payments
Reservations made more than 30 days before arrival can be paid by check, money order, cashier’s check, or credit/debit card. Payment is required to guarantee the reservation. Credit card payments must be made with a card in the name of the responsible party. Reservations remain open for booking until payment is received. Returned checks incur a $35 fee. Payments are held in the Beech Mountain Resort Lodging Trust or Escrow account at Fifth Third Bank and may be deposited in an interest-bearing account, with any accrued interest disbursed to the Agent.
4) Responsible Party
The credit card holder for the reservation is responsible for all occupants complying with rental policies. The responsible party must be at least 25 years old and must occupy the property during the rental period. They are liable for any damages beyond normal wear and tear. If damages result from negligence or deliberate actions, the credit card on file may be charged. Multiple cardholders are equally responsible for all costs and damages.
5) Damages and Missing Items
All reservations require either a security deposit or damage insurance. Damages must be reported immediately to [email protected] or by calling 828-387-4246.
6) Clerical Errors
The Agent reserves the right to cancel a reservation within 14 days of booking or 250 days before arrival if a pricing or availability error occurs. Customers will receive a full refund in such cases.
7) Cancellation Policy
Cancellations within 24 hours of booking receive a full refund. No refunds are provided for reservations canceled after the final payment due date unless covered by travel insurance. The final payment due date is 14 days before arrival.
8) Vacation Travel Insurance
Vacation rental travel insurance may be included in your deposit. Review the insurance terms on our website to understand coverage.
9) Rental Capacity
Properties have a maximum occupancy limit as stated on their description page. Provide the names and ages of all guests to our office upon booking.
10) Events and Gatherings
Properties are not available for events or large gatherings. Reservations for such purposes may be canceled, and the cancellation policy will apply. Approval is required for any group reservations or gatherings.
11) Check-In / Check-Out
Check-in time is 4:00 PM. Guests must pick up the key from our office. Report any damages within one hour of arrival. Check-out procedures require guests to clean dishes, gather linens, and dispose of trash properly.
12) Equipment Failure and Inconveniences
Report any equipment failures immediately. Refunds for inconveniences are at the discretion of Beech Mountain Resort Lodging.
13) Weather and Road Conditions
Weather in the North Carolina mountains is unpredictable. Guests must be prepared for all conditions, including snow and ice. Four-wheel-drive vehicles with chains are recommended.
14) Pets
Pet-friendly properties only accept dogs with prior approval and a non-refundable pet fee. Unauthorized pets may result in additional fees or forfeiture of payments.
15) Smoking
All properties are non-smoking. Smoking inside the property will result in remediation charges and potential eviction.
16) No Air Conditioning
Most properties do not have air conditioning. Confirm this before booking.
17) Substitution of Accommodations
The Agent reserves the right to substitute accommodations in cases of emergency or other unforeseen circumstances.
Acknowledgment:
By making a reservation, you agree to comply with these terms and conditions. Failure to adhere may result in the forfeiture of your deposit or termination of your reservation without a refund.